Raven & Rook Media
NEVER LET A MISSED CALL GO UNANSWERED
Your phone rang at 8:40pm.
Nobody answered.
That was a $9,000 job.
Home service businesses lose jobs every week to calls nobody picked up.
Not because the work isn't good.
Because they were busy, it was after hours, and the customer called someone else.
Missed calls get an instant text. You get another chance to win the job.
You keep running your crews. Nothing for you to learn.
Local to Vernon, BC. Installed and managed by us.
UP TO
85%
Won't call back.
Source: CallRail, 2025 Benchmark Report
Every missed call deserves a response.
BUILT FOR BUSINESSES WHERE A PHONE CALL LEADS TO A JOB
Local Service Businesses
Who need a reliable way to turn every inquiry into a booked appointment
The problem, in plain numbers
Most home service owners think they lose a handful of calls a month. It's usually far more, and it's invisible, because a missed call never shows up in your books. You only ever see the jobs you won.
Ask yourself three things:
How many calls come in while your techs are on a roof, in a crawlspace, or driving?
What happens to the call at 7pm on a Saturday in July, when the AC is out?
When a caller gets voicemail, what do they do next?
They call the next company. That's the whole problem.
What we actually do
We're not selling software. We're taking the missed calls off your plate and turning them into booked work.
Missed calls get a text back within seconds, from your business name, asking what they need and when they want it done.
After-hours calls get answered, so a Saturday emergency doesn't go to voicemail.
The job gets booked, into the schedule you already use.
You get told what happened, so nothing shows up as a surprise.
You don't log into anything. You don't change how your office runs. If a lead comes in at 9pm, you wake up to a booked appointment.
What it's worth.
One missed call is one job.
For most home service businesses that's a few hundred dollars for a service call and several thousand for a replacement.
If this only catches a couple of jobs a month you're currently losing, it pays for itself.
Pricing is simple: $499 CAD for the initial setup, then $149 CAD per month.
Why trust us with this.
I spent more than 20 years working in IT before starting Raven & Rook Media. I've spent my career working with technology, troubleshooting problems, and understanding what it takes to make systems work reliably.
The difference now is that I build them for businesses like yours, and I run them myself. You're not buying a subscription and hoping.
Where we're starting.
I'm taking on a small number of home service businesses locally right now, because I set these up and manage them myself.
If you want to know whether it's worth it for your business, book 15 minutes. I'll look at your call volume and tell you what you're likely losing. If the answer is "not much," I'll say so.
A simple process that gets you booked.
01
STEP 1 : DISCOVER
We learn your business
We learn your business. We look at how calls reach you now, where they go when nobody picks up, and what a booked job looks like in your schedule. You answer questions once. We handle the rest.
02
STEP 2 : DESIGN
We build & connect the system
Lead capture, 60-second response, follow-up sequences, and calendar booking — all connected and tested before we hand anything over.
03
STEP3 : DEPLOY
Appointments start booking
The system runs 24/7. Every inquiry gets a response. You show up to the calls and do the work you're actually good at.
Here's exactly how it works.
2 minutes. A real inquiry comes in. Watch what happens.
You do the work. We answer the phone.
I spent 20+ years in IT.
When I looked at how most businesses handle leads, it was the same problem everywhere.
Leads come in. Nobody responds fast enough. Follow-up doesn't happen.
So I built a system that fixes it.
Not another app to manage. Not a tool to figure out. A done-for-you system that runs in the background while you do your actual work.
— Karen Riordan, Founder Raven & Rook Media
OUR GUARANTEE
If the system isn't live and responding to leads within 14 days of signing, you don't pay for month 1.
We guarantee the part we run: every missed call gets answered and a time gets booked.
We only take a handful of businesses per city, so your competitors down the road aren't running the same setup.
Every week without a system is leads you won't get back.
One booked lead covers months of the retainer. The math is straightforward.
Frequently Asked Questions
Do I have to change my phone number?
No. We work with the number you already have.
Will it sound like a robot to my customers?
The first reply is a text from your business, written the way you'd write it. From there, most callers just say what they need and pick a time.
What if I already have voicemail or an answering service?
Voicemail takes a message. An answering service writes it down. Neither books the job, and neither covers 9pm without charging you more for it.
How long does setup take?
It takes between 7-10 days to set up and completely test.
Which businesses do you work with?
HVAC, plumbing, electrical, roofing, garage door installers.
What if it doesn't catch anything?
Then you cancel. No contract, and I'll tell you within the first 30 days if the numbers aren't there.
